Job: Director of Customer Success – Ride Report

Job Title *
Director of Customer Success

Company/Organization *
Ride Report

Job Description *
Knock Software is looking for someone to help our partner cities succeed at using Ride Report to monitor and improve their bike infrastrucutre.

As our Director of Customer Success, here’s what working with us will be like:

YOU’LL BE IN CHARGE OF BRINGING NEW PARTNER CITIES UP TO SPEED
– You’ll develop a deep understanding of our technology and how Ride Report data can be used
– You’ll define our process for onboarding and teaching cities to use our product successfully
– You’ll create training material
– You’ll help us craft a marketing strategy that is clear and compelling to prospective city DOTs
– You’ll demo and explain our analytics software product to potential customers

YOU’LL BE PRIMARY CONTACT FOR PARTNER CITIES
– You’ll field inquires and support requests from our city points of contact
– You’ll work with cities to address issues with deploying or using Ride Report
– You’ll help triage and prioritize improvements and fixes to our software product

YOU’LL HELP CITIES SUCCEED WITH RIDE REPORT
– You’ll work with cities, local advocacy groups and media to evangelize and encourage adoption of the Ride Report app
– You’ll help city DOTs identify opportunities to deploy and use Ride Report
– You’ll check in with cities to ensure they are happy with Ride Report and plan to renew their annual contract

YOU’LL HELP US BUILD THE RIGHT PRODUCT
– You’ll be able to translate technical knowledge of our product into technical knowledge of city planner processes and methods (and back again)
– Using feedback from cities, you’ll help us better understand our customer’s needs
– You’ll help us create and prioritize our product roadmap
– You’ll provide regular product feedback to engineers and designers

How to Apply *
Email us at join@ride.report. Tell us about yourself. Include whatever information you think is relevant.

We believe that diverse teams are strong teams. Women and minorities are strongly encouraged to apply.

Ride Report is based in Portland, OR, but we welcome exceptional candidates for remote work.

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