Job: Customer Service Advisor – Rapha Racing LTD

Job Title *
Customer Service Advisor- Full time Fixed Term Contract

Company/Organization *
Rapha Racing LTD

Job Description *
The Role:

• Act as an initial point of contact and member of the CS Team while assisting with all customers
• Maintain the Rapha ethos of providing exemplary customer service in a professional manner
• Provide timely communication with customers via email or phone, regarding returns, order processing, online registration and product enquiries
• Keep abreast of product characteristics, future stock deliveries, promotions and customer service policies
• Maintain active use and knowledge of the Rapha website and back office systems
• Liaise with the distribution, shipping and finance functions to resolve customer queries
• Observe at all times customer confidentiality and company policy surrounding data protection and security

The Candidate:

The ideal candidate will have the following skills and qualities:
• Written and spoken fluency in English. Additional languages are also an advantage
• A passion for cycling and ideally knowledge of cycling culture
• Experience in delivering an excellent customer experience and resolving customer enquiries as a Customer Care Advisor, Sales Assistant or similar, ideally in an apparel e-commerce environment
• Ability to improve working processes in a fast growing company and develop ideas to improve the customer experience
• Articulate with exceptional writing skills
• Excellent eye for detail and organisational skills
• Experience with Microsoft office applications
• Ability to adapt to the changing structure of a growing company and team
Ability to manage time effectively with a diverse workload

How to Apply *
Please send Cover Letter and CV to emily.schumacher@rapha.cc

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