Whether by default or by design, every company provides a customer experience. It?s unavoidable because, as sensory beings, we experience our interactions and the interactions we have with businesses are no different. The quality of those experiences when interacting with businesses is determined by a number of factors. Of the more important factors, how and where we interact with businesses greatly influences the type of customer experiences we have.
from nanoRep Customer Experience Blog http://ift.tt/1t58Oar
No comments:
Post a Comment