Job: Customer Advocate – Ride with GPS

Job Title *
Customer Advocate

Company/Organization *
Ride with GPS

Job Description *
About Us

We are a team of eight (four developers, two marketing/support/outreach/etc, two dedicated support) operating a large online business targeting recreational cyclists. You can view our website at https://ridewithgps.com and check out our mobile apps in the App Store and Google Play. Our business is bootstrapped and profitable, focused on sustainable growth via user satisfaction and word of mouth advertising.

Our office is located in the newly renovated Bakery Blocks building, near NE 22nd and Sandy. We have standing desks, a bike repair station, and a stocked kitchenette & beer fridge. We all love riding bikes, from road riding to fat biking and everything in between. Most of us regularly walk a couple blocks to the Circuit to climb, or go for lunch rides/runs. Three of us are also avid motorcyclists. We support a healthy balanced lifestyle, we’re family-friendly (three of us have young kids), and we are all very passionate about what we do in our work.

The Job

We are a small enough team that everyone participates in a variety of tasks. We need a Jack/Jane of all trades that isn’t afraid of trying out a little bit of everything. The primary role you will play is customer service and other help-related tasks.

The right candidate should have:

* Very strong writing skills
* The ability to work at least one weekend day
* Technical skills to learn complex software (web and mobile)
* Experience with online productivity software like Google Drive
* A willingness to learn new things and develop new ideas
* A passion for cycling

Benefits

We offer competitive salary, an excellent office environment as well as health, dental and vision insurance, and a 401k with a 10% match. You’ll be equipped with a new Macbook Pro or iMac, a standing desk and any other productivity tools that are needed. We strongly believe in testing our own software, and as a result are more than happy to help defray some of the costs of cycling.

Growth Opportunities

We believe it is important to provide opportunities to grow your skills and responsibilities. Existing employees have moved up the chain to positions with more responsibility and you will have that same opportunity. We believe in structuring your growth in a way that benefits both you and the company, and are willing to work together on a career plan.

How to Apply *
Please send your resume to careers@ridewithgps.com and include in your email at least one paragraph about your relationship with cycling. We will review applicants and reply in a timely manner.

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