Creating that story, the one in which your customers feel important and well taken care of is going to take a lot of work. Today, it?s not enough to have great phone support but limited email resources. Likewise, having on site-support in the form of a self-service widget is great, but if your social media channels are unable to provide the correct level of support, you?ll hear about it from your customers - and it won't be pretty.
from nanoRep Customer Experience Blog http://ift.tt/29kdhAX
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