Thursday, May 26, 2016

As TriMet puts another $2 million into WES, some imagine the bike trail that wasn’t

Waiting for WES
WES at Beaverton Transit Center.
(Photo: Thomas Le Ngo)

TriMet’s Westside Express Service commuter rail line, built for the equivalent of $178 million in 2008, is getting some new investment.

The line between Beaverton Transit Center and Wilsonville costs TriMet $135,000 per week to operate and serves something like 900 to 1,000 people per weekday.

That comes out to a cost of $14.83 per boarding in April, compared to $2.68 per boarding of a frequent-service bus line or $2.36 per MAX boarding.

The Oregonian reported Monday that the regional transit agency was agreeing this week to spend another $2 million to buy and retrofit two rail cars from Texas:

The agency cites “expected demands for the growing WES service,” even though ridership on WES has been slipping for the past 2 1/2 years. Weekly trips peaked at 10,700 in October 2013, and the count has held steady just above 9,000 in the last year. The Orange Line, the least busy MAX light-rail line, gives more rides on an average weekday.

TriMet spokeswoman Mary Fetsch said in an email the slump in ridership reflects low gas prices.

“Conversely, when we see high gas prices, we see ridership increase,” Fetsch wrote. “We need to plan for ridership growth.”

In October 2013, when gas cost about $3.75 per gallon, WES ridership topped out at 10,700 boardings per week, the equivalent of 1,070 round trips per weekday. Operating costs that month were $12.16 per boarding-ride — still about five times more than the cost per ride of a frequent-service bus line.


TriMet cut bus service hours 12 percent during the recession, and as of its 2015 fiscal year it hadn’t yet returned regional bus service to 2009 levels. The agency is preparing a series of significant upgrades to bus service, including in the southwestern part of the metro area served by WES, but those aren’t running yet.

TriMet might be right that a WES ridership boom is coming, or that new vehicles will be needed whenever its ridership grows. And even if it were clear to everyone at this point that WES was a bad investment, it’s already been built. So maybe the agency is making the best of a bad situation.

But as the region tries to balance the amount of money it spends on new public transit with other options, WES doesn’t strengthen the argument for rail transit. At least, that’s the position of Keith Liden, a local planning consultant who wrote us Wednesday to bring the Oregonlive article to our attention:

I love the concept behind WES, but it really highlights the problem (again) with how we allocate transportation money. Transit is especially dependent on supporting land use and infrastructure to make it cost-effective. However, too many of the WES stations are not easily accessible by foot or bike, and there’s not enough density/mixed-use nearby. The article suggests to me that TriMet is in denial regarding station area land use and accessibility by talking only about gas prices. It would be better to spend the $1.5 million partnering with station area jurisdictions to address the land use/access deficiencies.

If we made a capital investment in a Springwater Corridor West, instead, we probably would have over 9,000 cyclists per week at greatly reduced cost. Our region needs to spend less time chasing windmills and rainbows and focusing on more basic and cost-effective transportations solutions – one of which is spelled b-i-k-e.

Regional Flexible Fund adopted spending categories (2019-2021).(Chart by Metro)

Regional Flexible Fund adopted spending categories (2019-2021).
(Chart by Metro)

— Michael Andersen, (503) 333-7824 – michael@bikeportland.org

Our work is supported by subscribers. Please become one today.

The post As TriMet puts another $2 million into WES, some imagine the bike trail that wasn’t appeared first on BikePortland.org.



from BikePortland.org http://ift.tt/1XzWQB5

Weekly Video Roundup: playing on closed streets, bikepacking Norway, more


Welcome to this week’s roundup! I’ve been travelling and otherwise busy the last few weeks, it’s nice to catch up on all the cycling videos. I watched 103 vids this week. We’re starting off with a local video, documentation of the Better Block Broadway project from TransitSleuth. There’s one colorful rant in the middle. There are more vids from him below.


I have crossed paths with the Ovarian Psycos, a powerful feminist cycling group in Los Angeles fighting racism, sexism, and gentrification. There was a documentary about them at SXSW this year. I’d love to see it here in Portland.

STREETFILMS has been unearthing old videos. This one is from 1968 and shows streets being closed so children can play in them. It seems we are just rediscovering this concept almost a half-century later. Does anyone know what the game is with the pool cues around the 2 minute mark? (also: 1954 film about parking and the beauty of parking garages)

I love this video from english-speaking travellers who went bikepacking in Norway. The video quality and audio mixing isn’t perfect, but the terrain is stunning and it’s a great video watch in the background. It’s cool that the “conversation around the campfire” was included. Those are often interesting times. Great music at the end. (the language gets progressively spicy by the 19 minute mark)

TransitSleuth highlights some of the issues with the Williams Street pathway. I like the pathway, but he shows problems like riding in door zones and confusion about which side a cyclist should pass on. It’s certainly better than alternatives, but.. which side would you expect to pass or be passed on? (see also: his observation of Fremont/Williams/Vancouver, his suggestion for a Hawthorne bus island)

I’m always excited for a Brunotti video. Now that it’s racing season we get treated to more of them. Here he is playing on various irrigation infrastructure (among other things, including a reverse front wheel manual). (also: who wants to attempt that water crossing?, playing on a gymnasium/school roof and a crash, and even more new Brunotti!)

Staying on the lighthearted theme, the Brompton Urban Challenge is coming to Portland this summer. I’ll be participating as Team Candy Ass Llamas. This video shows the London version of the Urban Challenge.


Russ from PathLessPedaled, giving a review of the new Ortleib handlebar roll for bikepacking. Does anyone know if there’s a shop in town that carries this?

Have you heard of the “gearbox shifting” system? I’ve seen that Pinion makes one, but I’ve never seen a review on it. Here’s a review of using it for MTB use:

New Yorkers are cycling more. Why? There are plenty of reasons, here are fast-paced responses to “why do you ride?”

Staying in New York, Michael Anderson linked to the 111 Moms video a while back, but it’s worth featuring here. It’s a great complement to the above video.

I like this video of a guy riding a fixie through San Francisco. The night riding is zenlike with a lack of drivers. It then goes to “daytime punk” mode (warning: languge). (see also: a few weeks ago when I featured a SF fixie video)

Tr

ek is somewhat distinctive for being a large bike manufacturer in the USA. This is a cute and lightweight video overview of the company:

This ethereal video about the Cape Epic gets good around the 3-minute mark, which is when people start talking about what the bicycle does for women in South Africa.

Here’s Specialized Racing following Jared Graves on an endurance race. He talks about training, problems in a previous race (“microwave-sized rock”), and then it shows parts of this race. It’s a very human video.

Tour of California

Nothing terribly interesting.

Giro d’Italia

It’s going on all month. I’m not going to cover it much because of spoilers. Any videos here don’t spoil the race or leaders.

One of the GCN hosts is also gives TV commentary during the race. I’ve never seen a “behind the scenes” of pro racing commentators that was this detailed:

GCN does bus walkthroughs. Here’s the Team Movistar bus, which is much fancier than other teams:

GCN’s “6 iconic climbs of the Giro”

Honorable Mentions

This week’s honorable mentions: a glimpse into suburban parking lot drama, police car in SF crashes into cyclist, “I’m a cyclist too but…” always leads to the same lecture, GCN’s humorous excuses for ‘sitting on’, GCN’s tips for steep climbs, BMX/street cyclists bringing life to La Defense in Paris, weird/freaky video from Leader Bikes, obsessive wind tunnel testing: where should an inner tube be carried?, very stylized and dubsteppy MTB video from Shimano for the Albstadt race, review of the bottom bracket standards (I’m going to bookmark this one), National Parks event to see the cherry blossoms in DC, bio of Ultra Romance, long-haired thrasher cyclist dude, and yo dog, I heard you like tubeless tires, so I put a tube in it.

Inclusion criteria: If I’ve missed something, post it in the comments! I prefer videos published in the last week or so. Note if there’s a specific point in a long video that is worth highlighting. Also note if there is colorful language. I will delay videos containing pro racing spoilers by 7 days.

– Ted Timmons, @tedder42

The post Weekly Video Roundup: playing on closed streets, bikepacking Norway, more appeared first on BikePortland.org.



from BikePortland.org http://ift.tt/25o5d99

Understanding Customer Data Analytics and Analysis

In the world of customer experience, we often here people discussing the various uses and advantages of customer data analytics. The term generally refers to the process of using data and information surrounding customer behavior to make business decisions and it usually involves techniques that include predictive modeling, data visualization, and information management.

from nanoRep Customer Experience Blog http://ift.tt/1Rt2wpo

Tuesday, April 5, 2016

Southwest to hire an additional 650 customer service representatives

Southwest Airlines is on a mission to hire an additional 650 Customer Service Representatives at call centers in Albuquerque, N.M.; Phoenix; and San Antonio. Southwest Airlines Customer Service Representatives provide the legendary Customer Service Southwest Airlines is known for while resolving Customer concerns, providing information, and assisting with reservations.
“A passion for helping people is a key to success in Southwest’s Customer Service Representative role,” said Julie Weber, Vice President People. “We are looking for hardworking, fun-loving, and caring people who will give their all to help connect our Customers to what’s important in their lives.”
Southwest is frequently recognized as a best place to work. Most recently: 21 consecutive years on FORTUNE’s list of World’s Most Admired Companies (#7 in 2015); ranked as the top airline employer and one of the top 20 best employers overall on Forbes’ list of America’s Best Employers; and named One of the Best Places to Work in 2015 by Glassdoor.
More than just a paycheck, a career at Southwest Airlines comes with several perks, from Southwest’s legendary Culture to travel privileges for Employees and their eligible dependents. Southwest offers an excellent benefits package, including a very generous dollar-for-dollar match in the 401(k) plan, subject to vesting requirements, as well as a ProfitSharing Plan, which, for 2014, contributed approximately five weeks of pay toward retirement accounts for eligible Employees.